Matosinhos, Porto, Portugal

Diogo Andrade.

I make real things._

Senior platform & automation engineer by trade, relentless indie builder by nature. I turn the repetitive parts of work into systems, so people get their day back.

ServiceNow Sr. Consultant Builder of real, running things
273k
live listings tracked
10yr
helpdesk to platform eng
AutomationAI & LLM engineeringHomelab & infraMarket intelligenceServiceNow platformProductive laziness AutomationAI & LLM engineeringHomelab & infraMarket intelligenceServiceNow platformProductive laziness
01

The story

Resilience

A non-linear start taught me resilience early. I'm self-made, adaptable, and relentless about turning ideas into things that actually work. Not slides, not maybes. Running software.

The dual career

Ten years from helpdesk to enterprise ops to platform and ServiceNow engineering, and the whole way, an unstoppable habit of building on the side. The rule that drives it: if I'm doing something more than twice, I should be building a system for it.

The why

Building isn't the point. helping people is. The service streak runs in my roots: my mother is a social worker who founded a community association, GPVPT, that I've helped build and run alongside her for years. Shortcuts, tools, small improvements that compound. That's the work.

A resilient maker on a mission to make everyday work better, looking for good people to build it with.

02

Experience

ServiceNow Sr. Consultant
Cognizant
ServiceNowFlow DesignerIntegrationHub
Enterprise platform engineering for large client engagements, currently Amsterdam Airport Schiphol. Built custom Claude MCP tooling for live ServiceNow instance queries, collapsing debugging time in ways static docs cannot.
Jan 2025
now
ServiceNow Developer
Kantar
JavaScriptAgileREST APIs
Designed and shipped custom ServiceNow applications, IntegrationHub spokes, and Flow Designer automation connecting ServiceNow to global enterprise toolchains. Drove cross-functional requirement gathering and owned the full platform upgrade cycle.
Oct 2022
Feb 2025
Service Desk Team Manager
Fujitsu
Team LeadershipP&L OwnershipITIL
Led multi-team operations across Vodafone and L'Oréal accounts: 60+ FTE across Tech L1/L2, Process Controllers, and Remote Infrastructure Management. Stepped up as acting Operations Manager with full OPPL ownership and built Excel-based Erlang workforce forecasting tools.
Aug 2019
Oct 2022
Product Support Engineer
Fujitsu
L2/L3 SupportRoot Cause AnalysisITIL
Advanced L2/L3 technical support for enterprise products. Deep root cause analysis on recurring incidents, knowledge base articles adopted across the team, and defect tracking from triage through to resolution.
Apr 2018
Aug 2019
Senior Technical Support Specialist
Apple
Active DirectoryWindows ServerLinux
Enterprise technical support across Windows and Linux environments. Managed Active Directory, resolved escalated network and hardware issues, consistently exceeded SLA targets, and built internal tooling to automate recurring manual work at scale.
Aug 2016
Aug 2019
IT Internship
OPTIMIZER
LinuxNetworkingServer Admin
Hands-on Linux server administration, network configuration, and helpdesk operations. First exposure to real infrastructure, and the beginning of a habit of wanting to understand how everything works at every layer.
2014

Companies I worked with

03

What he builds

Real systems, running in production. Each one started as a problem worth never solving twice.

Flagship / Market intelligence

PT property & used-car market-intelligence platform

Continuous scraping, statistical deal-finding, comparables valuation, rental-yield maths, a demand-velocity engine (what's selling and how fast), plus cross-border import arbitrage.

Node PostgreSQL Statistical modeling
273k
live listings
View the build
Distributed systems

Self-healing distributed scraping fleet

Tailscale-meshed nodes across countries, a claim-queue, and per-source anti-bot strategies that recover themselves.

TailscaleQueue
Media automation

29-channel automated short-video factory

n8n + Remotion + GPU TTS, publishing daily across 29 channels, a content pipeline that runs itself.

n8nRemotion
AI assistant

Ralph

A personal AI assistant on Telegram running a 30-service homelab, MCP, Claude / Gemini / Ollama.

AI web agency

d1060

A Google-Maps URL goes in, Claude analyses it, and a deployed site with DNS and email comes out in under 3 minutes.

Infra

The homelab

Proxmox + 30 Docker services, zero inbound ports, Cloudflare Tunnels across 3 zones. Plus custom Claude MCP servers.

Flagship / Operator tool

Scalp, a market terminal for car dealers

A private operator dashboard that turns the raw market into decisions: which models are in demand, how fast they sell, and where a car lands cheaper imported than bought locally. The signal a dealer never had before.

Demand velocity Import arbitrage Private, screenshots only
How I work

I find the problem before I build the tool.

I reach out to the dealers and businesses inside these markets to learn what actually slows them down, including the problems they do not yet know they have. The software comes second. Understanding the day-to-day comes first.

04

Skills

Development & Automation
TypeScriptNodePythonReactAstron8n
AI / LLM Engineering
MCPClaude APIGeminiOllamaPrompt engineering
Infrastructure & DevOps
LinuxDockerProxmoxCloudflare TunnelsTailscale
Data & Platforms
PostgreSQLSQLiteOdooNextcloud
ServiceNow & ITSM
Platform devITSMSPMIntegrations
Leadership
Led 60+ FTEKPIsWorkforce forecasting
Certifications
CSA
Certified System Admin
Certified
CIS-SPM
Implementation, SPM
Certified
CAD
Certified App Developer
In progress
CIS-ITSM
Implementation, ITSM
In progress
Data Foundations
ServiceNow
In progress
05

The human behind the systems

I live in Matosinhos by the Porto coast. Music runs through it. I used to beatbox (a few minor disco and bar appearances, about sixteen years ago), and lately I've picked up the guitar again. I share the place with six cats and a mini pinscher who has opinions about all of it.

six cats and a dog guitar, again ex-beatboxer Atlantic coast
Let's build something

Let's make
work lighter.

Email me CV (PDF)